Detail exactly what you will do upon the failure of each of the services identified in section 3.4, and ensure that you have (or will have) what you need in place to do those things.
Examples follow (replace/edit as required).
7.1 Physical files unavailable
- Initiate retrieval of backup copies from offsite storage
- Reconstruct missing records using digital archives
- Notify relevant staff about the loss and recovery process
7.2 Office equipment unavailable
- Arrange for temporary replacement equipment
- Coordinate with suppliers for expedited deliveries
- Assist users in accessing and using the new equipment
7.3 Conference rooms unavailable
- Book alternative meeting spaces such as co-working facilities or virtual meeting platforms
- Reschedule critical meetings
- Communicate new locations to all participants
7.4 End user computers unavailable
- Provision loaner (or permanent) laptops or desktops
- Enable remote access to essential software and files
- Assist users in setting up secure connections to company resources
7.5 IT infrastructure permanently lost
- Purchase replacement equipment
- Engage IT specialists to rebuild network architecture and critical services
7.6 Workspaces permanently lost
- Secure temporary office space and/or implement remote work arrangements
- Provide employees with necessary resources to continue operations from alternative locations
7.7 Digital work product stored at the office is unavailable
- Recover files from cloud backups or external storage
- Notify stakeholders of progress and any data gaps
- Recreate essential documents if backups are incomplete
7.8 Cloud-based email service is unavailable
- Switch to backup communication channels such as instant messaging or phone
- Inform staff and clients of the temporary email outage
- Liaise with the provider to expedite restoration of service
- Implement the backup email delivery service
- Update staff with regular status reports and guidance on next steps.