Arbitration has become a central feature of modern commercial dispute resolution in Canada, and in‑house counsel are often the first to navigate its demands. Effective management of arbitration requires more than familiarity with the statutes and institutional rules. That is the easy part. It calls for strategic planning, coordination with external counsel, and a clear understanding of the business objectives that shape the dispute. In‑house counsel is central to this process as they are responsible for aligning legal strategy with commercial priorities, managing internal management expectations, and ensuring that the organization remains focused on its broader goals while the arbitration unfolds. This guide is designed to support that role by offering practical insights into each stage of the arbitral process. The guide identifies the decisions that matter most, the pitfalls that can increase cost and delay, and different approaches that experienced practitioners can use to maintain control over the arbitration. In short, the aim of this guide is to equip in-house counsel with the tools needed to manage the process confidently and to work effectively with external counsel and the business units affected by a dispute.
