Description
Reporting to the Director, Planning, Policy and Public Reporting, the Manager, Policy, Research and Continuous Improvement develops, implements and monitors the office’s service standards and performance measures. The manager identifies practice issues and opportunities for service improvements and investigative efficiencies and recommends or implements changes to promote consistent investigative and file management practices and excellence in service delivery. The manager supports the integration of continuous improvement practices throughout the office. The manager leads knowledge management initiatives, identifying opportunities for improved collaboration and knowledge sharing within and across teams. The manager oversees the office’s research and analysis activities and policies, ensuring alignment with our strategic goals and commitment to diversity, equity, inclusion and reconciliation.
As BC’s independent voice for fairness and accountability, our office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.
We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people with disabilities.
Qualifications:
This position will be of interest to applicants who can demonstrate the required qualifications, including the following:
Education and Experience:
- University degree in a related field (e.g., Law, joint Juris Doctor/Indigenous Law degree, Social Sciences, Social Work, Indigenous Social Work, Public Administration, Indigenous Business and Public Administration and other related disciplines).
- Minimum two years of investigative experience in an Ombudsperson office, OR a minimum two years of investigative experience in an equivalent legal or regulatory environment
- Minimum two years of management experience OR two years of experience leading and coaching professionals in the development and implementation of complex projects
- Experience developing, implementing and monitoring quality improvements in public service delivery.
- Experience in project management and change management.
- An equivalent combination of education and experience may be considered.
- Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check (completed if an offer of employment is made).
Preference may be given to applicants with one or more of the following:
- Experience learning about or working on existing and emerging issues, trends and policy initiatives related to diversity, equity and inclusion in a leadership role.
- Experience or training in trauma-informed and/or cultural safety practices
- Experience building relationships and/or providing client service to people with diverse lived experiences including but not limited to people who are First Nations, Metis, Inuit and/or from urban Indigenous communities, Black or racialized, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.
- Extensive experience in investigations and dispute resolution.
- Applicants who self-identify as First Nations, Métis, Inuit and/ or Indigenous, Black or racialized, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.
To apply for this position, please review the application instructions and requirements listed on the careers section of our website.
