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Career Builders: Clients
 Lawyers: Gatekeepers For Psychological Issues
How should you communicate with a distressed client, dealing effectively with their legal problems while protecting yourself?
 Women Lawyers and Business Development
Choose activities that help you build connections to clients and prospects; make business development a priority and on your own terms.
 Top 10 Ways Lawyers Win Referrals
Despite significant changes in the legal landscape over the past decade, most lawyers still get the bulk of their new clients via referrals from other lawyers. Here are tips on how to generate referrals.
Law Firms Build Business Through Client Teams and Interviews
Keeping clients and expanding your business with them largely depends understanding their needs. To glean this depth of knowledge requires asking the right questions to the right people, and responding in kind with organized and motivated troops. Simply put, we’re talking about client interviews and client teams.
What is My Client Telling Me?
A lawyer must listen to his or her client—listen to the words and gather facts, but also listen to word choices, tone, and body language.
Doing Well By Doing Good (.pdf)
Many of us have experience being a mentor or a mentee in an informal or casual way. We talk to a colleague to gain perspective on a file, or to ask for guidance. The CBA mentorship program is a more formal type of mentoring relationship designed to support pro bono legal work.
The Work is its Own Reward: Profiles of Two Pro Bono Stars
Increasingly, young lawyers are the vanguard of pro bono efforts in Canada’s legal community. Armed with a strong sense of the law’s tradition of giving back and of the duty to help the least fortunate in our society, they are creating a new 21st-century pro bono tradition. Here are two such lawyers.
How to Manage Your Time More Effectively
Want to manage your time better? Wish you could find more hours in the day? There are plenty of complicated time-management systems out there, with lengthy to-do lists dedicated to squeezing every ounce of productivity out of the day.
A new lawyer's guide to networking
When you’re starting out as a lawyer and developing your practice, you quickly discover that you need people – people to turn to for advice, people who can help develop your skills, people you can represent. But how do you find these people while still managing to bill 2,000 hours?
Great Expectations: A lawyer-client handbook (.pdf)
This booklet was produced by the CBA, with sponsorship from the CBIA, to help lawyers and clients better understand each other’s needs.
Clients 2.0: Collaboration Creates Enduring Relationships
The participatory concept behind “Web 2.0” can be applied to virtually anything in the lawyer’s practice, including the most basic element of all—the relationship with the client. Collaboration is synonymous with the 2.0 client relationship, and it’s the best way for any lawyer or law firm to thrive.
30 Best Practices: Strategies for Law Firm Management (.pdf)
This handbook provides tips and suggestions for how to improve your firm in four key areas: marketing, client care, office management and financial management.
7 Key to Great Client Service (.pdf)
This handbook is designed to help CBA members across the country improve the crucial lawyer-client relationship.
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